Single point of contact
For notices under Art. 16 DSA (illegal content), requests under Art. 9 DSA (orders to act against illegal content), and authority communication under Art. 11 DSA, the responsible point of contact is:
Berlinexperiences DMC UG
Gotlandstraße 10, 10439 Berlin, Germany
Email for notices: reports@guild.guide
Email for authority communication: legal@guild.guide
Language of communication: English or German.
How to submit a notice
Any user, member, or third party may submit a notice. To help us act quickly, please include:
- The exact location of the content (URL or, for in-app content, the report ID generated by the in-app Report action).
- A clear explanation of why you consider the content illegal or in breach of our Acceptable Use Policy — and, where you allege illegality, the legal basis.
- Your name and contact email (anonymous reports are accepted but slow us down; we will not share your identity with the affected member without your consent except where required by law).
- A statement that the information in your notice is accurate and complete to the best of your knowledge.
The fastest channel is the in-app Report action on the post, profile, message, or job in question. Reports submitted that way include the necessary context automatically.
What happens after a notice
- Acknowledgement — automated within minutes, by email if you provided one.
- Triage — a human moderator assesses the notice within 48 hours of receipt.
- Decision — we either remove, restrict, label, or keep the content. We notify both you (the reporter) and the affected member of the outcome and the reasons. Manifestly illegal content is acted on immediately.
- Appeal — the affected member may appeal in writing to appeals@guild.guide within 14 days. We answer appeals within 14 days.
Where content is removed because it appears to be a serious criminal offence (incitement, terrorism, child sexual abuse material), we inform the competent authority in addition to removing the content.
Action we may take
- Removing or hiding the specific item.
- Restricting visibility of the item to admins only pending review.
- Removing or restricting the responsible member's account.
- Demonetising or de-prioritising the content (e.g. removing a job post from the priority lane).
- Issuing a written warning.
- Taking no action where the notice is unfounded.
Internal complaint-handling system
Any member affected by a moderation decision may file an internal complaint within 6 months of the decision under Art. 20 DSA. Complaints are reviewed by a person who was not involved in the original decision and a final response is sent within 14 days. Complaints are submitted to appeals@guild.guide.
Out-of-court dispute settlement
Members who are not satisfied with the outcome of an internal complaint may bring the dispute before a certified out-of-court dispute settlement body under Art. 21 DSA. We will identify and communicate the competent body once one is certified for our category of service.
Use of automated tools
Guild does not use automated tools to make content-moderation decisions. Every decision to remove, restrict, or warn is taken by a human moderator. We use keyword-based filtering only as a triage signal (e.g. to surface a report to a moderator faster); it does not by itself remove content.
Trusted flaggers
Notices submitted by entities awarded "trusted flagger" status by the relevant Digital Services Coordinator under Art. 22 DSA are prioritised in our queue.
Misuse of the notice system
Repeated submission of manifestly unfounded notices or complaints may, after warning, result in temporary suspension of the reporter's ability to submit further notices through Guild's in-app reporting flow (Art. 23 DSA).
Transparency reporting
We publish a yearly DSA transparency report summarising the number of notices received, the action taken, response times, and the share of decisions overturned on appeal. The first report will cover the period from launch to 31 December 2026.